Backup internet outage

Resolved | 10:16am Central - The Technology Services Department has completed the investigation at this time. At 04:20am Central, Starlink issued a standard software update to the gateway which had caused the modem to restart. At 04:26am, the satellite lost connectivity to the Starlink constellation for less than one minute. We have confirmed at this time network connectivity is restored on both the FortiGate appliance and Starlink gateway.

Monitoring | 04:26am Central - Prior to starting our investigation, the FortiGate appliance at the Moore House in Aspen reports that the Starlink internet connection is back online at this time. The Technology Services Department will monitor the connection, and will conduct a complete investigation of the outage within twelve hours.

Report Received | 04:24am Central - While monitoring the connection, we detected that the FortiGate appliance at the Moore House in Aspen reports that the Starlink internet connection is once again offline at this time. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. As the Starlink connection provides backup internet connectivity to the property, no disruption of services is expected.

Monitoring | 04:22am Central - Prior to starting our investigation, the FortiGate appliance at the Moore House in Aspen reports that the Starlink internet connection is back online at this time. The Technology Services Department will monitor the connection, and will conduct a complete investigation of the outage within twelve hours.

Report Received | 04:21am Central - We are investigating a potential issue that might affect the uptime of one our of services. The FortiGate appliance at the Moore House in Aspen reports that the Starlink internet connection is offline at this time. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. As the Starlink connection provides backup internet connectivity to the property, no disruption of services is expected.