Issue Resolved | 08/01 11:51am Central - The Technology Services Department completed work with the vendor to determine the root cause of this issue. A postmortem will be available within 24 hours on the Atelic TSD OneDrive site.
Issue Resolved, Vendor Investigating | 08/01 09:20am Central - The Technology Services Department continues to work with the vendor to determine the root cause of this issue. A joint discovery session has started to investigate the root cause further.
Issue Resolved, Vendor Investigating | 07/31 11:15am Central - The Technology Services Department continues to work with the vendor to determine the root cause of this issue. The vendor is performing further investigation as to the root cause of the issue. A joint discovery session is being rescheduled.
Issue Resolved, Vendor Investigating | 07/30 04:27pm Central - The Technology Services Department continues to work with the vendor to determine the root cause of this issue. The vendor is performing further investigation as to the root cause of the issue. A joint discovery session has been scheduled for 07/31 11:00am Central.
Issue Resolved, Vendor Investigating | 07/30 03:56pm Central - The Technology Services Department continues to work with the vendor to determine the root cause of this issue. The vendor has completed their preliminary investigation.
Issue Resolved, Vendor Investigating | 07/29 10:23am Central - The Technology Services Department confirms this issue has been resolved after monitoring for the past three days. We continue to work with the vendor to determine the root cause of this issue.
Issue Resolved, Extended Monitoring | 07/27 02:58pm Central - The Technology Services Department continues to monitor the appliance with positive results. We will continue to monitor the appliance throughout the remainder of the weekend intermittently.
Issue Resolved, Extended Monitoring | 07/26 05:29pm Central - The Technology Services Department continues to monitor the appliance with positive results. We will continue to monitor the appliance throughout the remainder of today and through the weekend intermittently.
Vendor Investigating | 07/26 04:53pm Central - The vendor is actively investigating this case. The Technology Services Department will continue to work with the vendor next week as the engineer assigned to the ticket is now outside of standard working hours.
Issue Resolved, Extended Monitoring | 07/26 02:37pm Central - The Technology Services Department continues to monitor the appliance with positive results. We will continue to monitor the appliance throughout the remainder of today and through the weekend intermittently.
Issue Resolved, Monitoring | 07/26 01:19pm Central - The Technology Services Department continues to monitor the appliance with positive results. We will continue to monitor the appliance throughout the remainder of today and through the weekend intermittently.
Vendor Investigating | 07/26 11:11am Central - The Technology Services Department has initiated contact with the vendor and are now waiting for a response. We will continue to monitor the appliance throughout the day and weekend however do not expect the issue to recur at this time.
Extended Monitoring | 07/26 10:16am Central - The Technology Services Department continues to monitor the appliance with positive results. We will initiate a complete investigation with the vendor of the outage within two hours.
Monitoring | 07/26 09:11am Central - Our initial observations after our fix was implemented show that the FortiGate appliance has returned to a healthy state. SSL VPN connectivity, IPsec VPN connectivity, and GUI management portals are fully functional at this time. We are observing traffic flowing from the wan1 interface and DHCP/DNS requests being processed successfully. The Technology Services Department will monitor the appliance, and will initiate a complete investigation with the vendor of the outage within two hours. We thank you for your patience and understanding while we worked through this outage and associated downtime at the property.
Implementing | 07/26 09:08am Central - We have determined a potential fix for the issue and are now implementing. Our fix will cause the FortiGate appliance to restart momentarily, resulting in downtime of 5-15 minutes. We will update this incident post once we have more information.
Investigating | 07/2608:56am Central - We are currently investigating this issue and can confirm significantly reduced performance with the FortiGate appliance along with core management functionality now disabled. We are currently researching further options to remedy the issue. We will update this incident post once we have more information. While minimal immediate effects will be noticed at the property, immediate action is necessary to rectify the issue and will likely require downtime of 10-30 minutes.
Report Received | 07/26 08:48am Central - We are investigating a potential issue that might affect the uptime of one our of services. The FortiGate appliance at 65E in Chicago reports that the FortiGate appliance has entered into memory conserve mode. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. While no immediate effects will be noticed at the property, immediate action is necessary to rectify the issue and will likely require downtime of 10-30 minutes.
Last updated: August 1, 2024 at 11:05 PM UTC