Primary internet outage

Resolved | 04:32pm Central - The Technology Services Department can confirm that the primary internet connection has been stable and fully functional. Based on patterns detected through our monitoring systems, the Comcast Xfinity issued a standard software update to the gateway which had caused the modem to restart.

Monitoring | 06:04am Central - Prior to starting our investigation, the FortiGate appliances at the Moore House in Aspen report that the Comcast Xfinity internet connection is back online at this time. The Technology Services Department will monitor the connection, and will conduct a complete investigation of the outage within twelve hours.

Report Received | 06:00am Central - We are investigating a potential issue that might affect the uptime of one our of services. The FortiGate appliances at the Moore House in Aspen report that the Comcast Xfinity internet connection is offline at this time. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. As Starlink provides backup internet connectivity to the property, no disruption of services is expected.