Memory conserve mode activation

Issue Resolved, Vendor Investigating | 08/22 05:21pm Central - The Technology Services Department has scheduled a follow up call with the vendor for further assistance.

Issue Resolved, Vendor Investigating | 08/19 01:31pm Central - The Technology Services Department has requested assistance running the necessary commands provided by the vendor and is now waiting on the vendor.

Issue Resolved, Vendor Investigating | 08/18 04:22pm Central - The vendor has requested additional diagnostic log files to be produced by the Technology Services Department.

Issue Resolved, Vendor Investigating | 08/13 03:53pm Central - The Technology Services Department has provided the vendor the requested diagnostic log output and are now waiting for the vendor to review and advise the next action.

Issue Resolved, Vendor Investigating | 08/13 03:12pm Central - The vendor has requested additional diagnostic log files to be produced by the Technology Services Department.

Issue Resolved, Vendor Investigating | 08/10 03:48pm Central - The vendor is reviewing diagnostic log files produced by the Technology Services Department and will follow up with us once all log files have been reviewed and an action plan is constructed.

Issue Resolved, Vendor Investigating | 08/09 01:33pm Central - The Technology Services Department has initiated contact with the vendor and are now waiting for a response. We will continue to monitor the appliance throughout the day and weekend however do not expect the issue to recur at this time.

Extended Monitoring | 08/09 11:39am Central - The Technology Services Department continues to monitor the appliance with positive results. We will initiate a complete investigation with the vendor of the outage within two hours.

Monitoring | 08/09 07:42am Central - Our initial observations after our fix was implemented show that the FortiGate appliance has returned to a healthy state. SSL VPN connectivity, IPsec VPN connectivity, and GUI management portals are fully functional at this time. We are observing traffic flowing from the wan1 interface and DHCP/DNS requests being processed successfully. The Technology Services Department will monitor the appliance, and will initiate a complete investigation with the vendor of the outage within two hours. We thank you for your patience and understanding while we worked through this outage and associated downtime at the property.

Investigating | 08/09 07:39am Central - We are currently investigating this issue and can confirm significantly reduced performance with the FortiGate appliance along with core management functionality now disabled. We will be restarting the FortiGate appliance shortly, which will require five to ten minutes of downtime.

Report Received | 08/09 01:37am Central - We are investigating a potential issue that might affect the uptime of one our of services. The FortiGate appliance at 65E in Chicago reports that the FortiGate appliance has entered into memory conserve mode. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. While no immediate effects will be noticed at the property, immediate action is necessary to rectify the issue and will likely require downtime of 10-30 minutes.