Issue Resolved | 03:34pm Central - The Technology Services Department reports that the issue is now resolved. The Atelic Technology Services Department appreciates your patience and understanding while working through this service outage. If the issue is still occurring, please contact the Technology Services Department. This will be the last update unless the issue recurs.
Extended Monitoring | 01:21pm Central - The Technology Services Department continues to monitor the power outage at Tiehack. We have received notification from Cisco Meraki that all access points are now back online in the main house. The Atelic Technology Services Department has been able to validate this report and are continuing to investigate. End user disruption is expected for this issue.
Extended Monitoring | 01:15pm Central - The Technology Services Department continues to monitor the power outage at Tiehack. We have received notification from Cisco Meraki that multiple access points have once again gone offline in the main house. The Atelic Technology Services Department has been able to validate this report and are continuing to investigate. End user disruption is expected for this issue.
Extended Monitoring | 01:14pm Central - The Technology Services Department continues to monitor the power outage at Tiehack. Power now appears to be back online. Per messages from the power company, the power may cycle. We have confirmed at this time that all services in both main and guest houses have been restored and are fully functional at this time. The Atelic Technology Services Department has been able to validate this report and are continuing to investigate. End user disruption is expected for this issue.
Department Monitoring | 12:57pm Central - The Technology Services Department continues to monitor the power outage at Tiehack. Affected services include all infrastructure in the Guest House as the backup battery is now fully depleted. We have confirmed at this time that all services in the main house have been restored and are fully functional at this time. The Atelic Technology Services Department has been able to validate this report and are continuing to investigate. End user disruption is expected for this issue.
Department Monitoring | 12:55pm Central - The Technology Services Department continues to monitor the power outage at Tiehack. We have confirmed at this time that all services in the main house have been restored and are fully functional at this time. The Atelic Technology Services Department has been able to validate this report and are continuing to investigate. End user disruption is expected for this issue.
Investigating | 12:48pm Central - The Technology Services Department continues to investigate the issue affecting Cisco Meraki access points at Tiehack. Per on site reports, the generator is currently running, and a confirmed power outage is currently occurring. Cisco Meraki access points appear to be back online at this time. The Atelic Technology Services Department has been able to validate this report and are continuing to investigate. End user disruption is expected for this issue.
Investigating | 12:41pm Central - The Technology Services Department continues to investigate the issue affecting Cisco Meraki access points at Tiehack. The Atelic Technology Services Department has been able to validate this report and are continuing to investigate. End user disruption is expected for this issue.
Report Received | 12:39pm Central - We are investigating a potential issue that might affect the uptime of one our of services. The FortiGate appliance at Tiehack reports that three access points have gone down at this time. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. Due to the nature of the issue, end user disruption is expected for this issue.
Last updated: August 19, 2024 at 5:09 PM UTC