Backup internet connection outage

Issue Resolved | 01:29pm Central - The Technology Services Department reports that the issue is now resolved. The Atelic Technology Services Department appreciates your patience and understanding while working through this service outage. If the issue is still occurring, please contact the Technology Services Department. After completing our final investigation, the Comcast Xfinity internet connection experienced connectivity issues for six minutes. We have confirmed that connectivity has been restored on FortiGate management dashboards.

Investigating | 01:26pm Central - The Technology Services Department continues to investigate the issue affecting the backup internet connection at 65E. The Atelic Technology Services Department has not been able to validate this report however are continuing to investigate the root cause. End user disruption is not expected for this issue.

Report Received | 01:23pm Central - We are investigating a potential issue that might affect the uptime of one our of services. The FortiGate appliance at 65E reports that the Comcast Xfinity internet connection is offline at this time. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. As the Charter Spectrum connection provides backup internet connectivity to the properties, no disruption of services is expected.