Issue Resolved | 05:17pm Central - The Technology Services Department reports that the issue is now resolved. The Atelic Technology Services Department appreciates your patience and understanding while working through this service outage. If the issue is still occurring, please contact the Technology Services Department. After completing our final investigation, the Comcast Xfinity internet connection experienced numerous connectivity issues. We have confirmed that connectivity has been restored on FortiGate management dashboards.
Issue Resolved, Department Monitoring | 01:10pm Central - The FortiGate appliance at 65E reports that the Comcast Xfinity internet connection has been restored at this time. We are sorry for any inconvenience this may have cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information.
Investigating | 01:04pm Central - The Technology Services Department continues to investigate the issue affecting the backup internet connection at 65E. Automatic monitoring from the FortiGate appliance reports that the Comcast Xfinity backup internet connection is offline. The Atelic Technology Services Department has not been able to validate this report however are continuing to investigate the root cause. End user disruption is not expected for this issue.
Issue Resolved, Department Monitoring | 11:31am Central - The FortiGate appliance at 65E reports that the Comcast Xfinity internet connection has been restored at this time. We are sorry for any inconvenience this may have cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information.
Investigating | 11:30am Central - The Technology Services Department continues to investigate the issue affecting the backup internet connection at 65E. Automatic monitoring from the FortiGate appliance reports that the Comcast Xfinity backup internet connection is offline. The Atelic Technology Services Department has not been able to validate this report however are continuing to investigate the root cause. End user disruption is not expected for this issue.
Issue Resolved, Department Monitoring | 10:50am Central - The FortiGate appliance at 65E reports that the Comcast Xfinity internet connection has been restored at this time. We are sorry for any inconvenience this may have cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information.
Investigating | 10:41am Central - The Technology Services Department continues to investigate the issue affecting the backup internet connection at 65E. Automatic monitoring from the FortiGate appliance reports that the Comcast Xfinity backup internet connection is offline. The Atelic Technology Services Department has not been able to validate this report however are continuing to investigate the root cause. End user disruption is not expected for this issue.
Issue Resolved, Department Monitoring | 10:15am Central - The FortiGate appliance at 65E reports that the Comcast Xfinity internet connection has been restored at this time. We are sorry for any inconvenience this may have cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information.
Investigating | 10:03am Central - The Technology Services Department continues to investigate the issue affecting the backup internet connection at 65E. Automatic monitoring from the FortiGate appliance reports that the Comcast Xfinity backup internet connection is offline. The Atelic Technology Services Department has not been able to validate this report however are continuing to investigate the root cause. End user disruption is not expected for this issue.
Issue Resolved, Department Monitoring | 09:44am Central - We have received confirmation from Comcast Xfinity that an outage in the area is causing ongoing service interruptions. We are sorry for any inconvenience this may have cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information.
Issue Resolved, Department Monitoring | 09:31am Central - The FortiGate appliance at 65E reports that the Comcast Xfinity internet connection has been restored at this time. We are sorry for any inconvenience this may have cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information.
Investigating | 09:06am Central - The Technology Services Department continues to investigate the issue affecting the backup internet connection at 65E. Automatic monitoring from the FortiGate appliance reports that the Comcast Xfinity backup internet connection is offline. The Atelic Technology Services Department has not been able to validate this report however are continuing to investigate the root cause. End user disruption is not expected for this issue.
Issue Resolved, Department Monitoring | 07:47am Central - The FortiGate appliance at 65E reports that the Comcast Xfinity internet connection has been restored at this time. We are sorry for any inconvenience this may have cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information.
Investigating | 07:47am Central - The Technology Services Department continues to investigate the issue affecting the backup internet connection at 65E. The Atelic Technology Services Department has not been able to validate this report however are continuing to investigate the root cause. End user disruption is not expected for this issue.
Report Received | 03:17am Central - We are investigating a potential issue that might affect the uptime of one our of services. The FortiGate appliance at 65E reports that the Comcast Xfinity internet connection is offline at this time. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. As the Charter Spectrum connection provides backup internet connectivity to the properties, no disruption of services is expected.
Last updated: August 22, 2024 at 10:38 PM UTC