Primary internet connection outage

Issue Resolved | 11/19 10:34am Central - The Technology Services Department reports that the issue is now resolved. The Atelic Technology Services Department appreciates your patience and understanding while working through this service outage. If the issue is still occurring, please contact the Technology Services Department. After completing our final investigation, the Comcast Business internet connection experienced connectivity issues caused by a modem firmware update causing the modem to restart for two minutes. We have confirmed that connectivity has been restored on our FortiGate management dashboards.

Issue Resolved, Department Monitoring | 11/18 03:55am Central - Prior to starting our investigation, the FortiGate appliance at 180E reports that the Comcast Business internet connection has been restored at this time. We are sorry for any inconvenience this may have cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information.

Report Received | 11/18 03:53am Central - We are investigating a potential issue that might affect the uptime of one our of services. The FortiGate appliance at 180E reports that the Comcast Business internet connection is offline at this time. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. As the Comcast Business connection provides the only source of internet connectivity to the property, disruption of services is expected.