VPN tunnel down

Issue Resolved | 09:42am Central - The Technology Services Department reports that the issue is now resolved. The Atelic Technology Services Department appreciates your patience and understanding while working through this service outage. If the issue is still occurring, please contact the Technology Services Department. This will be the last update unless the issue recurs.

Issue Resolved, Department Monitoring | 07:42am Central - The Technology Services Department has implemented a fix and is now monitoring to validate the fix. The Atelic Technology Services Department has been able to validate this report and are continuing to investigate. End user disruption is expected for this issue.

Implementing Fix | 07:35am Central - The Technology Services Department has identified the root cause of the issue and is in process of implementing a fix. The Atelic Technology Services Department has been able to validate this report and are continuing to investigate. End user disruption is expected for this issue.

Investigating | 07:30am Central - The Technology Services Department continues to investigate the issue affecting the IPsec VPN tunnel between 65E and Tiehack. After initial investigation, the IPsec tunnel management is unresponsive to commands.The Atelic Technology Services Department has been able to validate this report and are continuing to investigate. End user disruption is expected for this issue.

Report Received | 02:21am Central - We are investigating a potential issue that might affect the uptime of one our of services. The FortiGate appliance at 65E reports that the IPsec VPN tunnel to the Tiehack property is down at this time. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. Due to the nature of the issue, end user disruption is expected for this issue.