Primary internet connection outage

Issue Resolved | 10:12am Central - The Technology Services Department reports that the issue is now resolved. The Atelic Technology Services Department appreciates your patience and understanding while working through this service outage. If the issue is still occurring, please contact the Technology Services Department. After completing our final investigation, the Comcast Business gateway experienced an update resulting in downtime of three minutes. We have confirmed that connectivity has been restored on our FortiGate management dashboard.

Issue Resolved, Department Monitoring | 04:25am Central - Prior to starting our investigation, the FortiGate appliance at the Moore House reports that the Comcast Business internet connection has been restored at this time. We are sorry for any inconvenience this may have cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information.

Report Received | 04:22am Central - We are investigating a potential issue that might affect the uptime of one our of services. The FortiGate appliance at the Moore House reports that the Comcast Business internet connection is offline at this time. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. Although the Comcast Business internet connection provides primary internet connectivity to the property, Starlink provides backup internet to the property and therefore disruption of services is not expected.