Primary internet connection outage

Issue Resolved | 03/18 10:58am Central - The Technology Services Department reports that the issue is now resolved. The Atelic Technology Services Department appreciates your patience and understanding while working through this service outage. If the issue is still occurring, please contact the Technology Services Department. After completing our final investigation, the Comcast Xfinity gateway experienced a service outage resulting in downtime of nearly two hours. We have confirmed that connectivity has been restored on our FortiGate management dashboard.

Issue Resolved, Department Monitoring | 03/17 10:39pm Central - The FortiGate appliance at Tiehack reports that the Comcast Xfinity internet connection has been restored at this time. We are sorry for any inconvenience this may have cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information.

Investigating | 03/17 08:50pm Central - The Technology Services Department continues to investigate the issue affecting Comcast Xfinity at Tiehack. The Atelic Technology Services Department has been able to validate this report, and can confirm the Starlink internet service is functioning as expected. Although the Comcast Xfinity internet connection provides primary internet connectivity to the property, Starlink provides backup internet to the property and therefore disruption of services is not expected.

Report Received | 03/17 08:43pm Central - We are investigating a potential issue that might affect the uptime of one our of services. The FortiGate appliance at Tiehack reports that the Comcast Xfinity internet connection is offline at this time. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. Although the Comcast Xfinity internet connection provides primary internet connectivity to the property, Starlink provides backup internet to the property and therefore disruption of services is not expected.