Cannot open Microsoft Office files

Issue Resolved | 08:00am Central - Box reports that the issue is now resolved. The Atelic Technology Services Department appreciates your patience and understanding while working through this service outage. If the issue is still occurring, please contact the Technology Services Department. This will be the last update unless the issue recurs.

Issue Resolved, Vendor Monitoring | 07:45am Central - Box reports that the issue has been resolved and is now monitoring to validate the fix. The Atelic Technology Services Department has been able to validate this report and are monitoring further updates from Box. End user disruption may occur for this issue.

Vendor Investigating | 07:07am Central - Box continues to investigate the issue. Box reports that users may see errors or slowness when attempting to open Microsoft Office files and is actively working with Microsoft on this issue. The Atelic Technology Services Department has not been able to validate this report but are monitoring further updates from Box. End user disruption may occur for this issue, however users are advised to open Microsoft Office files through the Box desktop application.

Vendor Investigating | 06:38am Central - Box continues to investigate the issue. Box reports that users may see errors or slowness when attempting to open Microsoft Office files and has narrowed down the issue to Microsoft’s end. The Atelic Technology Services Department has not been able to validate this report but are monitoring further updates from Box. End user disruption may occur for this issue, however users are advised to open Microsoft Office files through the Box desktop application.

Vendor Investigating | 06:07am Central - Box continues to investigate the issue. Box reports that users may see errors or slowness when attempting to open Microsoft Office files. The Atelic Technology Services Department has not been able to validate this report but are monitoring further updates from Box. End user disruption may occur for this issue, however users are advised to open Microsoft Office files through the Box desktop application.

Report Received | 05:44am Central - We are investigating a potential issue that might affect the uptime of one of our services. Box reports that users may see errors or slowness when attempting to open Microsoft Office files. The Atelic Technology Services Department has not been able to validate this report and are monitoring further updates from Box. End user disruption may occur for this issue, however users are advised to open Microsoft Office files through the Box desktop application.