Primary internet outage

Resolved | 12:29pm Central - The Technology Services Department reports that the issue is now resolved. The Atelic Technology Services Department appreciates your patience and understanding while working through this service outage. If the issue is still occurring, please contact the Technology Services Department. This will be the last update unless the issue recurs.

Monitoring | 11:39am Central - Prior to starting our investigation, the FortiGate appliance at Tiehack in Aspen reports that the Comcast Xfinity internet connection is back online at this time. The Technology Services Department will monitor the connection, and will conduct a complete investigation of the outage within twelve hours.

Investigating | 11:10am Central - The Technology Services Department continues to investigate the issue affecting the Comcast Xfinity internet connection at Tiehack in Aspen. We can confirm the Starlink internet connection is working as expected across both properties, and that Comcast Xfinity is aware and actively investigating the outage. The Atelic Technology Services Department has been able to validate this report. End user disruption is not expected for this issue.

Report Received | 10:53am Central - We are investigating a potential issue that might affect the uptime of one our of services. The FortiGate appliance at Tiehack in Aspen reports that the Comcast Xfinity internet connection is offline at this time. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. As Starlink provides backup internet connectivity to the property, no disruption of services is expected.