Primary internet outage

Resolved | 01:55pm Central - The Technology Services Department reports that the issue is now resolved. The Atelic Technology Services Department appreciates your patience and understanding while working through this service outage. If the issue is still occurring, please contact the Technology Services Department. This will be the last update unless the issue recurs.

Monitoring | 01:13pm Central - Prior to starting our investigation, the FortiGate appliances at Vintage 204 and 302 in Indian Wells report that the Vintage Fiber internet connection is back online at this time. The Technology Services Department will monitor the connection, and will conduct a complete investigation of the outage within twelve hours.

Report Received | 01:12pm Central - We are investigating a potential issue that might affect the uptime of one our of services. The FortiGate appliances at Vintage 204 and 302 in Indian Wells report that the Vintage Fiber internet connection is offline at this time. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. As Starlink provides backup internet connectivity to the property, no disruption of services is expected.

Monitoring | 12:14pm Central - Prior to starting our investigation, the FortiGate appliances at Vintage 204 and 302 in Indian Wells report that the Vintage Fiber internet connection is back online at this time. The Technology Services Department will monitor the connection, and will conduct a complete investigation of the outage within twelve hours.

Report Received | 11:31am Central - We are investigating a potential issue that might affect the uptime of one our of services. The FortiGate appliances at Vintage 204 and 302 in Indian Wells report that the Vintage Fiber internet connection is offline at this time. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. As Starlink provides backup internet connectivity to the property, no disruption of services is expected.