FortiGate Cloud outage

Issue Resolved | 06:07pm Central - The Technology Services Department reports that the issue is now resolved. The Atelic Technology Services Department appreciates your patience and understanding while working through this service outage. If the issue is still occurring, please contact the Technology Services Department. This will be the last update unless the issue recurs.

Issue Resolved, Department Monitoring | 05:46pm Central - The Technology Services Department received notification from all FortiGate appliances that the connection to FortiGate Cloud has been restored. The Atelic Technology Services Department has been able to validate this report and are continuing to investigate the root cause. End user disruption is not expected for this issue.

Investigating | 12:46pm Central - The Technology Services Department continues to investigate the issue affecting connectivity to FortiGate Cloud at all properties. The Atelic Technology Services Department has not been able to validate this report but will continue to monitor. No end user disruption is expected at this time, however Technology Services Department staff members may be unable to access FortiGate appliances via FortiGate Cloud at this time. Staff members should instead utilize the SSL VPN tunnel for management.

Report Received | 12:45pm Central - We are investigating a potential issue that might affect the uptime of one our of services. Automated monitoring on all FortiGate appliances report that connectivity to FortiGate Cloud has been lost. The Atelic Technology Services Department has been able to validate this report and are monitoring further updates from the FortiGate appliances. No end user disruption is expected at this time, however Technology Services Department staff members may be unable to access FortiGate appliances via FortiGate Cloud at this time. Staff members should instead utilize the SSL VPN tunnel for management.