Backup internet connection outage

Issue Resolved | 05/18 08:37pm Central - The Technology Services Department reports that the issue is now resolved. The Atelic Technology Services Department appreciates your patience and understanding while working through this service outage. If the issue is still occurring, please contact the Technology Services Department. After completing our final investigation, the Starlink gateway experienced an update resulting in a total downtime of two minutes. We have confirmed that connectivity has been restored on our FortiGate and Starlink management dashboards.

Issue Resolved, Department Monitoring | 05/17 04:53am Central - Prior to starting our investigation, the FortiGate appliance at Tiehack in Aspen reports report that the Starlink internet connection is back online at this time. The Technology Services Department will monitor the connection, and will conduct a complete investigation of the outage within twelve hours.

Report Received | 05/17 04:51am Central - We are investigating a potential issue that might affect the uptime of one our of services. The FortiGate appliance at Tiehack in Aspen reports that the Starlink internet connection is offline at this time. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. As the Starlink connection provides backup internet connectivity to the property, no disruption of services is expected.