Primary internet connection outage

Issue Resolved | 04:06pm Central - The Technology Services Department reports that the issue is now resolved. The Atelic Technology Services Department appreciates your patience and understanding while working through this service outage. If the issue is still occurring, please contact the Technology Services Department. After completing our final investigation, Vintage Fiber made a configuration change resulting in a total downtime of thirteen hours. We have confirmed that connectivity has been restored on our FortiGate management dashboard.

Issue Resolved, Department Monitoring | 01:09pm Central - After the Vintage Fiber vendor implemented their fix, the FortiGate appliance at Vintage 204 in Indian Wells reports that the Vintage Fiber internet connection is back online at this time. The Technology Services Department will monitor the connection, and will conduct a complete investigation of the outage within twelve hours.

Vendor Implementing Fix | 12:58pm Central - The Vintage Fiber vendor has identified the root cause of the issue and is in process of implementing a fix. The Atelic Technology Services Department has been able to validate this report and are monitoring further updates from the Vintage Fiber vendor. Although the Vintage Fiber provides the primary internet service to the property, Charter Spectrum provides backup internet connectivity to the property and therefore no disruption of services is expected.

Report Received | 12:04am Central - We are investigating a potential issue that might affect the uptime of one our of services. The FortiGate appliance at Vintage 204 in Indian Wells reports that the Vintage Fiber internet connection is offline at this time. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. Although the Vintage Fiber provides the primary internet service to the property, Charter Spectrum provides backup internet connectivity to the property and therefore no disruption of services is expected.