Primary internet connection outage

Issue Resolved | 05:53pm Central - The Technology Services Department reports that the issue is now resolved. The Atelic Technology Services Department appreciates your patience and understanding while working through this service outage. If the issue is still occurring, please contact the Technology Services Department. After completing our final investigation, Comcast Business experienced a gateway update resulting in a total downtime of three minutes. We have confirmed that connectivity has been restored on our FortiGate management dashboard.

Issue Resolved, Department Monitoring | 05:59am Central - After the Vintage Fiber vendor implemented their fix, the FortiGate appliance at the Moore House in Aspen reports that the Comcast Business internet connection is back online at this time. The Technology Services Department will monitor the connection, and will conduct a complete investigation of the outage within twelve hours.

Report Received | 05:56am Central - We are investigating a potential issue that might affect the uptime of one our of services. The FortiGate appliance at the Moore House in Aspen reports that the Comcast Business internet connection is offline at this time. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. Although the Comcast Business provides the primary internet service to the property, Starlink provides backup internet connectivity to the property and therefore no disruption of services is expected.