Issue Resolved | 07:43pm Central - Box reports that the issue is now resolved. The Atelic Technology Services Department appreciates your patience and understanding while working through this service outage. If the issue is still occurring, please contact the Technology Services Department. This will be the last update unless the issue recurs.
Issue Resolved, Extended Monitoring | 05:34pm Central - Box continues to monitor affected functionality to validate the fix. The Atelic Technology Services Department has been able to validate this report and are monitoring further updates from Box. End user disruption is expected for this issue.
Issue Resolved, Extended Monitoring | 04:20pm Central - Box continues to monitor affected functionality to validate the fix. The Atelic Technology Services Department has been able to validate this report and are monitoring further updates from Box. End user disruption is expected for this issue.
Issue Resolved, Vendor Monitoring | 03:18pm Central - Box reports that the issue has been resolved and is now monitoring to validate the fix. The Atelic Technology Services Department has been able to validate this report and are monitoring further updates from Box. End user disruption is expected for this issue.
Vendor Investigating | 02:04pm Central - Box has identified that the cause of the issue is related to a Google Cloud outage affecting most of the United States. After further investigation, affected services has expanded to working with files across all platforms. Box reports that users are unable to access Box Notes and cannot preview, upload, or download files. The Atelic Technology Services Department has been able to validate this report and are monitoring further updates from Box. End user disruption is expected for this issue.
Vendor Investigating | 01:37pm Central - Box continues to investigate the issue. Box reports that users are unable to access Box Notes. The Atelic Technology Services Department has been able to validate this report and are monitoring further updates from Box. End user disruption is expected for this issue.
Report Received | 01:19pm Central - We are investigating a potential issue that might affect the uptime of one of our services. Box reports that users are unable to access Box Notes. The Atelic Technology Services Department has been able to validate this report and are monitoring further updates from Box. End user disruption is expected for this issue.
Last updated: July 2, 2025 at 5:06 PM UTC