Issue Resolved | 12:09pm Central - ConnectWise reports that the issue is now resolved. The Atelic Technology Services Department appreciates your patience and understanding while working through this service outage. If the issue is still occurring, please contact the Technology Services Department. This will be the last update unless the issue recurs.
Vendor Implementing Fix | 10:46am Central - ConnectWise has identified the root cause of the issue and is in process of implementing a fix. The Atelic Technology Services Department has not been able to validate this report but are monitoring further updates from ConnectWise. No end user disruption is expected currently however members of the Technology Services Department may be unable to provide remote assistance during this service incident.
Vendor Investigating | 10:02am Central - ConnectWise continues to investigate the issue. ConnectWise reports that all ScreenConnect unattended hosts are appearing offline in the online access portal. The Atelic Technology Services Department has not been able to validate this report but are monitoring further updates from ConnectWise. No end user disruption is expected currently however members of the Technology Services Department may be unable to provide remote assistance during this service incident.
Report Received | 09:28am Central - We are investigating a potential issue that might affect the uptime of one of our services. ConnectWise reports that all ScreenConnect unattended hosts are appearing offline in the online access portal. The Atelic Technology Services Department has not been able to validate this report and are monitoring further updates from ConnectWise. No end user disruption is expected currently however members of the Technology Services Department may be unable to provide remote assistance during this service incident.
Last updated: July 23, 2025 at 5:51 PM UTC