Issue Resolved | 11/25 11:13pm Central - The Technology Services Department reports that the issue is now resolved. The Atelic Technology Services Department appreciates your patience and understanding while working through this service outage. If the issue is still occurring, please contact the Technology Services Department. After completing our final investigation, Vintage Fiber experienced a service outage resulting in a total downtime of two days. We have confirmed that connectivity has been restored on our FortiGate management dashboard.
Issue Resolved, Department Monitoring | 11/25 04:49pm Central - The FortiGate appliances at Vintage 204 and Vintage 302 in Indian Wells report that the Vintage Fiber internet connection is back online at this time. The Technology Services Department will monitor the connection, and will conduct a complete investigation of the outage within twelve hours.
Report Received | 11/23 04:16pm Central - We are investigating a potential issue that might affect the uptime of one our of services. The FortiGate appliances at Vintage 204 and Vintage 302 in Indian Wells report that the Vintage Fiber internet connection is offline at this time. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. Although Vintage Fiber provides the primary internet service to the property, Charter Spectrum provides backup internet connectivity to the property and therefore no disruption of services is expected.
Issue Resolved, Department Monitoring | 11/25 04:04pm Central - The FortiGate appliances at Vintage 204 and Vintage 302 in Indian Wells report that the Vintage Fiber internet connection is back online at this time. The Technology Services Department will monitor the connection, and will conduct a complete investigation of the outage within twelve hours.
Report Received | 11/23 03:59pm Central - We are investigating a potential issue that might affect the uptime of one our of services. The FortiGate appliances at Vintage 204 and Vintage 302 in Indian Wells report that the Vintage Fiber internet connection is offline at this time. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. Although Vintage Fiber provides the primary internet service to the property, Charter Spectrum provides backup internet connectivity to the property and therefore no disruption of services is expected.
Issue Resolved, Department Monitoring | 11/25 03:56pm Central - The FortiGate appliances at Vintage 204 and Vintage 302 in Indian Wells report that the Vintage Fiber internet connection is back online at this time. The Technology Services Department will monitor the connection, and will conduct a complete investigation of the outage within twelve hours.
Report Received | 11/23 03:53pm Central - We are investigating a potential issue that might affect the uptime of one our of services. The FortiGate appliances at Vintage 204 and Vintage 302 in Indian Wells report that the Vintage Fiber internet connection is offline at this time. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. Although Vintage Fiber provides the primary internet service to the property, Charter Spectrum provides backup internet connectivity to the property and therefore no disruption of services is expected.
Issue Resolved, Department Monitoring | 11/25 03:49pm Central - The FortiGate appliances at Vintage 204 and Vintage 302 in Indian Wells report that the Vintage Fiber internet connection is back online at this time. The Technology Services Department will monitor the connection, and will conduct a complete investigation of the outage within twelve hours.
Report Received | 11/23 03:43pm Central - We are investigating a potential issue that might affect the uptime of one our of services. The FortiGate appliances at Vintage 204 and Vintage 302 in Indian Wells report that the Vintage Fiber internet connection is offline at this time. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. Although Vintage Fiber provides the primary internet service to the property, Charter Spectrum provides backup internet connectivity to the property and therefore no disruption of services is expected.
Issue Resolved, Department Monitoring | 11/25 03:36pm Central - The FortiGate appliances at Vintage 204 and Vintage 302 in Indian Wells report that the Vintage Fiber internet connection is back online at this time. The Technology Services Department will monitor the connection, and will conduct a complete investigation of the outage within twelve hours.
Report Received | 11/23 03:34pm Central - We are investigating a potential issue that might affect the uptime of one our of services. The FortiGate appliances at Vintage 204 and Vintage 302 in Indian Wells report that the Vintage Fiber internet connection is offline at this time. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. Although Vintage Fiber provides the primary internet service to the property, Charter Spectrum provides backup internet connectivity to the property and therefore no disruption of services is expected.
Issue Resolved, Department Monitoring | 11/25 03:10pm Central - The FortiGate appliances at Vintage 204 and Vintage 302 in Indian Wells report that the Vintage Fiber internet connection is back online at this time. The Technology Services Department will monitor the connection, and will conduct a complete investigation of the outage within twelve hours.
Investigating | 11/25 10:58am Central - The Technology Services Department is investigating the issue affecting the primary internet connection at both Vintage 204 and Vintage 302. We have been in communication with Vintage Fiber who has confirmed that internet service is down for the entire community. The upstream provider has identifed the issue and is currently awaiting parts which are due to arrive early afternoon. The Atelic Technology Services Department has been able to validate this report and are continuing to monitor further updates from Vintage Fiber. Although Vintage Fiber provides the primary internet service to the property, Charter Spectrum provides backup internet connectivity to the property and therefore no disruption of services is expected.
Investigating | 11/24 11:37am Central - The Technology Services Department is investigating the issue affecting the primary internet connection at both Vintage 204 and Vintage 302. We have been in communication with Vintage Fiber who has confirmed that internet service is down for the entire community with no further updates. The Atelic Technology Services Department has been able to validate this report and are continuing to monitor further updates from Vintage Fiber. Although Vintage Fiber provides the primary internet service to the property, Charter Spectrum provides backup internet connectivity to the property and therefore no disruption of services is expected.
Investigating | 11/23 03:49pm Central - The Technology Services Department is investigating the issue affecting the primary internet connection at both Vintage 204 and Vintage 302. We have been in communication with Vintage Fiber who has confirmed that internet service is down for the entire community. The Atelic Technology Services Department has been able to validate this report and are continuing to monitor further updates from Vintage Fiber. Although Vintage Fiber provides the primary internet service to the property, Charter Spectrum provides backup internet connectivity to the property and therefore no disruption of services is expected.
Investigating | 11/23 12:00pm Central - The Technology Services Department is investigating the issue affecting the primary internet connection at both Vintage 204 and Vintage 302. We have identified that both Vintage 204 and Vintage 302 FortiGate appliances have reported the primary internet connection going offline at the same time, leading to the theory that Vintage Fiber is down. The Atelic Technology Services Department has been able to validate this report and are continuing to investigate. Although Vintage Fiber provides the primary internet service to the property, Charter Spectrum provides backup internet connectivity to the property and therefore no disruption of services is expected.
Report Received | 11/23 10:27am Central - We are investigating a potential issue that might affect the uptime of one our of services. The FortiGate appliances at Vintage 204 and Vintage 302 in Indian Wells report that the Vintage Fiber internet connection is offline at this time. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. Although Vintage Fiber provides the primary internet service to the property, Charter Spectrum provides backup internet connectivity to the property and therefore no disruption of services is expected.
Last updated: December 2, 2025 at 9:00 PM UTC