ScreenConnect unavailable

Issue Resolved | 01:03pm Central - ConnectWise ScreenConnect reports that the issue is now resolved. The Atelic Technology Services Department appreciates your patience and understanding while working through this service outage. If the issue is still occurring, please contact the Technology Services Department. This will be the last update unless the issue recurs.

Issue Resolved, Vendor Monitoring | 11:20am Central - ConnectWise ScreenConnect reports that the issue has been resolved and is now monitoring to validate the fix. The Atelic Technology Services Department has not been able to validate this report but are monitoring further updates from ConnectWise ScreenConnect. End user disruption is not expected for this issue, however Technology Services Department staff members may be unable to access family and staff computers during this service outage.

Vendor Investigating | 10:09am Central - ConnectWise ScreenConnect continues to investigate the issue and determined that an upstream provider needed to perform emergency maintenance on critical infrastructure. ConnectWise ScreenConnect reports that users are unable to log into the technician portal and start ConnectWise ScreenConnect sessions. The Atelic Technology Services Department has not been able to validate this report but are monitoring further updates from ConnectWise ScreenConnect. End user disruption is not expected for this issue, however Technology Services Department staff members may be unable to access family and staff computers during this service outage.

Report Received | 09:43am Central - We are investigating a potential issue that might affect the uptime of one of our services. ConnectWise ScreenConnect reports that users are unable to log into the technician portal and start ConnectWise ScreenConnect sessions. The Atelic Technology Services Department has not been able to validate this report and are monitoring further updates from ConnectWise ScreenConnect. End user disruption is not expected for this issue, however Technology Services Department staff members may be unable to access family and staff computers during this service outage.