Primary internet connection outage

Issue Resolved | 07:51pm Central - The Technology Services Department reports that the issue is now resolved. The Atelic Technology Services Department appreciates your patience and understanding while working through this service outage. If the issue is still occurring, please contact the Technology Services Department. After completing our final investigation, Comcast Xfinity experienced service outages resulting in a total downtime of thirteen minutes. We have confirmed that connectivity has been restored on our FortiGate management dashboard.

Issue Resolved, Department Monitoring | 12:20pm Central - Prior to starting our investigation, the FortiGate appliances at Tiehack in Aspen report that the Comcast Xfinity internet connection is back online at this time. The Technology Services Department will monitor the connection, and will conduct a complete investigation of the outage within twelve hours.

Report Received | 12:17pm Central - We are investigating a potential issue that might affect the uptime of one our of services. The FortiGate appliance at Tiehack in Aspen reports that the Comcast Xfinity internet connection is offline at this time. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. Although Comcast Xfinity provides primary internet service to the property, Starlink provides the backup internet service to the property and therefore no disruption of services is expected.

Issue Resolved, Department Monitoring | 12:07pm Central - Prior to starting our investigation, the FortiGate appliances at Tiehack in Aspen report that the Comcast Xfinity internet connection is back online at this time. The Technology Services Department will monitor the connection, and will conduct a complete investigation of the outage within twelve hours.

Report Received | 11:59am Central - We are investigating a potential issue that might affect the uptime of one our of services. The FortiGate appliance at Tiehack in Aspen reports that the Comcast Xfinity internet connection is offline at this time. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. Although Comcast Xfinity provides primary internet service to the property, Starlink provides the backup internet service to the property and therefore no disruption of services is expected.

Issue Resolved, Department Monitoring | 03:02am Central - Prior to starting our investigation, the FortiGate appliances at Tiehack in Aspen report that the Comcast Xfinity internet connection is back online at this time. The Technology Services Department will monitor the connection, and will conduct a complete investigation of the outage within twelve hours.

Report Received | 03:00am Central - We are investigating a potential issue that might affect the uptime of one our of services. The FortiGate appliance at Tiehack in Aspen reports that the Comcast Xfinity internet connection is offline at this time. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. Although Comcast Xfinity provides primary internet service to the property, Starlink provides the backup internet service to the property and therefore no disruption of services is expected.