Issue Resolved | 06:00pm Central - The Technology Services Department reports that the issue is now resolved. The Atelic Technology Services Department appreciates your patience and understanding while working through this service outage. If the issue is still occurring, please contact the Technology Services Department. After completing our final investigation, Comcast Xfinity experienced numerous service outage with a total downtime of just under one hour. We have confirmed that connectivity has been restored on our FortiGate management dashboard.
Issue Resolved, Department Monitoring | 04:03pm Central - Prior to starting our investigation, the FortiGate appliance at 65E in Chicago reports that the Comcast Xfinity internet connection is back online at this time. The Technology Services Department will monitor the connection, and will conduct a complete investigation of the outage within twelve hours.
Report Received | 04:02pm Central - We are investigating a potential issue that might affect the uptime of one our of services. The FortiGate appliance at 65E in Chicago reports that the Comcast Xfinity internet connection is offline at this time. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. As Comcast Xfinity provides the backup internet service to the property, no disruption of services is expected.
Issue Resolved, Department Monitoring | 03:58pm Central - Prior to starting our investigation, the FortiGate appliance at 65E in Chicago reports that the Comcast Xfinity internet connection is back online at this time. The Technology Services Department will monitor the connection, and will conduct a complete investigation of the outage within twelve hours.
Report Received | 03:50pm Central - We are investigating a potential issue that might affect the uptime of one our of services. The FortiGate appliance at 65E in Chicago reports that the Comcast Xfinity internet connection is offline at this time. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. As Comcast Xfinity provides the backup internet service to the property, no disruption of services is expected.
Issue Resolved, Department Monitoring | 03:17pm Central - Prior to starting our investigation, the FortiGate appliance at 65E in Chicago reports that the Comcast Xfinity internet connection is back online at this time. The Technology Services Department will monitor the connection, and will conduct a complete investigation of the outage within twelve hours.
Report Received | 03:05pm Central - We are investigating a potential issue that might affect the uptime of one our of services. The FortiGate appliance at 65E in Chicago reports that the Comcast Xfinity internet connection is offline at this time. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. As Comcast Xfinity provides the backup internet service to the property, no disruption of services is expected.
Issue Resolved, Department Monitoring | 02:58pm Central - Prior to starting our investigation, the FortiGate appliance at 65E in Chicago reports that the Comcast Xfinity internet connection is back online at this time. The Technology Services Department will monitor the connection, and will conduct a complete investigation of the outage within twelve hours.
Report Received | 02:52pm Central - We are investigating a potential issue that might affect the uptime of one our of services. The FortiGate appliance at 65E in Chicago reports that the Comcast Xfinity internet connection is offline at this time. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. As Comcast Xfinity provides the backup internet service to the property, no disruption of services is expected.
Issue Resolved, Department Monitoring | 02:06pm Central - Prior to starting our investigation, the FortiGate appliance at 65E in Chicago reports that the Comcast Xfinity internet connection is back online at this time. The Technology Services Department will monitor the connection, and will conduct a complete investigation of the outage within twelve hours.
Report Received | 01:46pm Central - We are investigating a potential issue that might affect the uptime of one our of services. The FortiGate appliance at 65E in Chicago reports that the Comcast Xfinity internet connection is offline at this time. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. As Comcast Xfinity provides the backup internet service to the property, no disruption of services is expected.
Issue Resolved, Department Monitoring | 01:34pm Central - Prior to starting our investigation, the FortiGate appliance at 65E in Chicago reports that the Comcast Xfinity internet connection is back online at this time. The Technology Services Department will monitor the connection, and will conduct a complete investigation of the outage within twelve hours.
Report Received | 01:28pm Central - We are investigating a potential issue that might affect the uptime of one our of services. The FortiGate appliance at 65E in Chicago reports that the Comcast Xfinity internet connection is offline at this time. We are sorry for any inconvenience this may cause you. The Technology Services Department will investigate this report shortly and will update this incident post once we have more information. As Comcast Xfinity provides the backup internet service to the property, no disruption of services is expected.
Last updated: May 12, 2026 at 11:36 PM UTC